What are the five steps of guest service at Panda Express?

The five steps of guest service at Panda Express focus on creating a positive and engaging experience for each customer from the moment they arrive. The correct response highlights essential aspects of customer interaction within the restaurant's fast-casual dining environment.

The steps include greeting the guests to make them feel welcomed, offering samples to encourage trial of new or popular menu items, upselling to enhance their meal choice by suggesting complementary items, serving their chosen orders efficiently, and concluding the interaction with a friendly goodbye. This sequence emphasizes not only the importance of initial contact but also how suggestions can enhance the dining experience and build customer loyalty.

The focus on sample and upselling is particularly essential in a restaurant setting where engaging customers can significantly impact sales and customer satisfaction. Ensuring a memorable farewell strengthens the relationship and improves the likelihood of repeat visits.

In contrast, the other options highlight steps that may not align with the structured process Panda Express emphasizes or misplace certain aspects of guest interactions, showing variations that don't capture the full essence of their service model.