What aspect of employee training is emphasized at Panda Express?

Customer service and food safety are emphasized in employee training at Panda Express because these areas are critical to the success of the restaurant and the satisfaction of its customers. Training employees in customer service ensures that they can effectively meet the needs of guests, handle inquiries, and manage any issues that may arise, which enhances the overall dining experience. Food safety training is equally important, as it helps prevent foodborne illnesses and ensures that the food served meets health regulations and standards.

By focusing on these aspects, Panda Express aims to maintain high-quality service and a safe dining environment, which are essential for building customer trust and loyalty. This approach directly impacts the restaurant's reputation and operational efficiency, making it a foundational part of employee development within the company.