What aspect of Panda Express training is emphasized?

The emphasis on training that prepares employees to create a positive customer experience is central to Panda Express's approach because customer satisfaction is vital for the success of a restaurant. Employees are trained not only in the technical aspects of their roles but also in interpersonal skills, which are crucial for providing dining experiences that encourage repeat business and customer loyalty. This focus on the customer experience includes teaching employees how to engage with patrons, understand their needs, and respond to feedback, fostering an inviting and enjoyable atmosphere.

In contrast, training focused solely on inventory management or operational efficiency would overlook the critical aspect of customer relation, which is a cornerstone of service in the hospitality industry. A lack of emphasis on employee interaction and team dynamics can lead to a disjointed service experience, where employees may not work well together to serve customers effectively. Thus, the training is structured to ensure that employees are not only efficient in their tasks but also skilled in enhancing the customer journey, making it a key differentiator for Panda Express in a competitive market.