What best describes the nature of the loyalty program at Panda Express?

The loyalty program at Panda Express is designed to reward frequent shoppers, which means that regular customers can benefit from various rewards and discounts. This approach encourages customer retention and enhances the overall dining experience by providing incentives for customers to return. By offering rewards, the program fosters a sense of appreciation among loyal patrons, allowing them to gain benefits such as points for free items or discounts on future purchases. This aligns with the common structure of loyalty programs in the restaurant industry, aiming to create a mutually beneficial relationship between the business and its customers.

Other options do not accurately reflect the purpose or structure of the loyalty program. For instance, being available only during holidays would limit participation and would not encourage continuous patronage. The focus on increasing employee productivity is unrelated to customer rewards and does not capture the essence of a customer loyalty program. Finally, the idea of providing free meals without conditions would undermine the program's intent to incentivize repeat business through a structured rewards system.