What entails 'great operations' as a value at Panda Express?

Great operations at Panda Express primarily revolve around the concept of streamlined processes. This involves creating efficient and effective workflows within the restaurant to ensure that food is prepared quickly, safely, and at a high quality. Streamlined processes minimize waste, reduce waiting times for customers, and enhance overall operational efficiency, which directly contributes to customer satisfaction.

In the context of a fast-casual dining environment, having streamlined operations allows for better management of resources, including time and ingredients. This efficiency not only helps in maintaining the quality of the food served but also ensures quicker service, which is a critical factor in the dining experience.

The focus on operational excellence enables the staff to provide consistent service and quality, leading to a positive customer experience, which can indirectly support aspects like customer loyalty and employee satisfaction. However, the core of the value of 'great operations' is primarily about having those efficient and effective processes in place.