What should you do if you receive a product that does not meet Panda's standards?

When a product does not meet Panda's standards, the appropriate action is to reject the item and request a credit for it. This response is crucial to maintaining the integrity and quality of the offerings at Panda Express. By requesting a credit, you ensure that any substandard products do not compromise the customer experience or the company's reputation.

Using or keeping the product—regardless of its quality—could lead to unsatisfactory meals, resulting in customer complaints and a loss of trust in the brand. Disposing of the product without returning it might lead to financial losses for the company since there would be no record of the issue documented or replaced. Additionally, seeking customer feedback after receiving a faulty product is not directly relevant in this context, as the priority should be to rectify the situation with the supplier rather than involving the customer. By adhering to the procedure of rejecting the item and seeking a credit, employees help to ensure that all products served meet the high standards that Panda Express is known for.