Why is it essential for Panda Express staff to demonstrate product knowledge?

Demonstrating product knowledge is essential for Panda Express staff primarily because it enhances guest satisfaction and assists customers in making informed ordering decisions. When staff are well-informed about the menu items, including their ingredients, flavors, and potential allergens, they can offer tailored recommendations that align with guests' preferences and dietary needs. This ability to guide customers contributes to a more enjoyable dining experience, making them feel valued and understood. In turn, guest satisfaction often translates into repeat business and positive word-of-mouth, which are vital for the success of any restaurant.

Other options may touch on aspects of service efficiency or sales, but they do not capture the fundamental importance of customer engagement and satisfaction that arises from having knowledgeable staff.